Please ensure you have read and understood these Terms and Conditions.

Definitions

Course, training, class, classes – the service(s) we provide.
You, your, client, owner – a person or persons buying products or services from us and attending our classes.
All Action Dog (us, we, our) – The person or people providing dog training services.
Dog (dogs) – the dog or bitch brought to our training session or course.

General Terms & Conditions

Your dog(s) must be fit and healthy. This includes being free of fleas and worms. If your dog shows any signs of being ill, please do not attend your session. Training your dog when they are unwell, injured or in pain is not in their best interest and may put other dogs in the group at risk.
All Action Dog accepts no responsibility for loss of or injury to your dog whilst training with us.
All dogs must be kept on a lead unless otherwise instructed by us.
The Yorley Farm site is a working livery yard, consequently, dogs must be under control on a lead at all times. This includes when exiting your vehicle.
All children under the age of 16 must be accompanied by an adult at all times. If the adult needs to leave the training area for any reason, all children and the dog must accompany them (unless the dog is under the control of another adult). Please do not expect us, or another client in the class, to take responsibility for them.
We believe in using positive reinforcement as the most effective way to train dogs. We do not allow dogs to be handled forcefully during our training. The use of punishment as a training method has been proven to create negative side effects in dogs and owners who are seen to use such handling methods may be asked to leave immediately and will not be offered a refund.
All Action Dog accept no responsibility for any damage to, theft of, or from your vehicle. Please do not leave valuables in your car and any dogs left unattended in a vehicle is done at the owner’s risk.
By choosing to attend you agree to take full responsibility for your own safety, the safety of all parties accompanying you and the safety of your dog.
We must be alerted to any behavioural problems prior to accepting a booking. No aggressive dogs are allowed at our training classes and any dogs deemed to be aggressive by the trainer will be asked to leave.
Please have poo bags with your dog at all times and pick up after your dog.
All Action Dog provide a fenced training area for your use. We cannot accept liability for your dog getting through or jumping, or attempting to jump, this fencing. All Action Dog does not accept any liability for any injuries to dog or handler.
Please check with us if your bitch is in season.

Booking Procedure & Cancellation Rights

Payment must be made in advance of the scheduled date of the class or training session. No refunds are issued unless your training is cancelled by All Action Dog.
By paying for the service/s of All Action Dog you agree to be bound by these Terms and Conditions.

Group Classes

We have a limit on the number of dogs who can attend each group class. For this reason, your payment will reserve your place in the class for the duration of the payment period noted on your invoice. If you are unable to attend any classes, we cannot re-allocate your place. Consequently, no credit or refunds will be offered for group classes you do not attend.
To make the most of the classes, regular short daily training sessions at home are the best way for you and your dog to practice the lessons and games prior to the next class.

Puppy Classes

Only puppies over the age of 12 weeks will be accepted.
All puppies must remain on a lead and be kept away from contact with other puppies in the group unless specifically instructed by your trainer.
The course covers important aspects of puppy training, so for optimum results it is important you attend all classes.
To make the most of the classes, regular short daily training sessions at home are the best way for you and your puppy to practice the lessons and games prior to the next class.
Your puppy is required to wear a flat collar and have a well fitted harness, ideally with a two-point lead attachment.
Extendable leads (flexi-leads) and head collars are not permitted for puppy class unless agreed with your trainer..

Individual Training Sessions

Cancellation: We require 48 hours notice of cancellation, otherwise you agree to forfeit the full cost of your session.
All behavioural training or advice is offered based on information provided or observed in your session, we do not guarantee that such advice will resolve issues for you or your dog.
If your dog has a bite history it is imperative you inform us before booking a session.
We reserve the right from time to time to change or amend these Terms & Conditions without notification.
By confirming a booking, you are accepting the terms and conditions.

General Data Protection (UKGDPR)

We will ask you for personal information and information on you and your dog. This information will be used to record details of your training requirements.
We will ask your permission to use still or video images of you and your dog, in advance of any being taken while at the training session.
We may use your contact details to contact you about your appointment/booking.
All data is securely stored in hard copy and/or electronically with restricted access.
If you click on any links on our website, you may be directed away from our website and we are not responsible for the privacy settings on other sites.

Covid 19 Secure Response

The safety of our clients and their dogs is our priority. We adhere to the government guidelines and the extra measures we’ve put into place for everyone’s safety including our own.

These are set out below:

You must not attend training if you are showing any Covid-19 symptoms.
You must not attend if you are self-isolating.
You must not attend if you have returned from a country where you need to quarantine within the last two weeks.
We must all adhere to Social Distancing rules. (2 metres apart)
Clients must supply their own poo bag’s. These will need to be taken home with you at the end of training.
We ask that all clients wash their hands regularly in line with the governments advice and use hand sanitizer before and at the end of the session before leaving training. Hand sanitizer and spray will be available.
All booking and payments need to be made in advance of attending the course.
Should you need to cancel due to Covid-19 symptoms please let us know as soon as possible. Our terms and conditions still apply.
Training may need to be postponed by us as a result of stricter measures enforced by the government. If that happens, we will recommence your training at a later stage.
By making a booking you accept that you have read and understand the restrictions put in place to enable dog training to reopen after lockdown and agree to adhere to the restrictions above.

All Action Dog – Terms & Conditions